This is what happened!
You got a message in the app telling about your spending insight (for example You’ve spent $192 with Uber this month. You usually spend about $53.)
You don’t know how this was calculated. You’re querying the amount because you didn’t spend that much for this month.
Did you know
Spend Insights is a feature that provides you with some more information about your spending behaviour.
It’s based on your real data and how you spend your money over a period of time.
The accuracy of your insights depends on transaction categorisation & merchant identification.
Duplicate transactions might impact the accuracy of the insights.
Here are a few tips to help you resolve your issue:
1. Find the transactions that contributed to your insight
Don’t remove the insight message from the app. Note down the amount, merchant or category for that insight, the time range mentioned in the insight
Go to the Transactions screen, use Search and Filter function to find your transactions. You may want to filter by date range, category, and merchant to find them.
Calculate total amount of the transactions, compare it to the amount in the insight. If the insight has more than 1 amount, you may want to find transactions that contributed to the amounts.
Keep an eye on transactions amount, date, category and merchant, you may find the things that affect the amounts.
Check if you have duplicate transactions
Check if you have transactions that were in pending before
Check if the transactions have got excluded/included recently
Review your bills and transactions that are in the bill
Still having a problem? Here are some options:
Option 1: Review it and suggest an improvement.
Unfortunately, the spend insights are complex and they are automatically generated from the system based on your own data. We can’t change what already happened with your insight, but you can help us review it and tell us why you think the insight is not accurate.
You have already spent time triaging the issue so you just need to send us your findings and let us know what you would expect to see from it. This will reduce the turnaround time and we might be able to improve the feature.
Need more support? Raise a ticket
If you think there’s a real problem please raise a support ticket with our friendly support team.
We will endeavour to get back asap