This is what happened!
You have successfully linked your account
Your transactions have merchant logos on it
Some of your transactions have the wrong merchant and category on it
Did you know
Our platform takes transactions from 104 banks
We need look at each bank and try and find the merchant associated to that transaction
We use the latest in machine learning to deliver the best experience to you.
Every 2 weeks we have released to fix our machine learning models.
Here are a few tips to help you resolve your issue:
1. Recategorising your transactions & changing the transaction description
If we have the merchant name wrong you change the description of the transaction by:
Tapping on the transaction
Tapping on the underlined description
Type the name you want for the transaction
It will save automatically.
2. Report an issue
By reporting an issue we can fix this transaction for you as part of our continual improvement process.
How to do this:
Tapping on the transaction
Tapping on the “report an issue” button at the bottom the screen
Provide details on what is wrong with the transactions.
We will add to this to our backlog of improvements and update at the next earliest opportunity
Need more help? Raise a ticket
So just to be sure, there is no need to raise a ticket if you have been able to update the merchant/category or you have provided if feedback in the app.
What you will need to help a quick investigation of your problem.
The email you signed up with (if you don’t provide this we can not help you)
Screenshots (very important)
Transactions amount and dates (very important)
We will endeavour to get back asap.