This is what happened!
I do not recognise the averages presented in my Financial Passport
My salary wasn’t detected as part of employment income but other income
My income and expense graph presents an abnormally high transaction
My “Transactions for discussion” insights aren’t accurate
Did you know
We do our best to detect internal transfers (i.e. transfers you make between your accounts, even across banks), and exclude these transactions from the Financial Passport. However,sometimes, it can happen that one transaction wasn’t detected as an internal transfer and it’ll be included in the Financial Passport, which would skew your income/ expense averages. We’re working hard to improve this over time, but feel free to contact us if you want to point it out to us.
The Financial Passport doesn’t use the transactions you recategorise to categorise your income and expenses. This is because the Financial Passport is a feature useful in a lending context, and this requires another type of categorisation. So even if you recategorised a transaction from other income to salary for example, the Financial Passport will still show it as other income.
Tip
You can double check your Income and Living and Lifestyle spend patterns in the ‘How You Spend’ Dashboard widget. This should correspond to the ‘Total income and expenses’ graph in your Financial Passport
If your employment income wasn’t detected, or a regular transfer appears as regular income, feel free to reach out to us to point it out, it’ll help us improve our machine learning models
Need more help? Raise a ticket
Please submit a support ticket to our helpful support staff if you believe there is a genuine issue. We'll try to return as soon as possible.