This is what happened!
You are creating a goal. You have entered an amount and selected an image. It tells you to choose one of your accounts to link with the goal. You’ve selected one account in the list. Or,
You attempt to create a goal by tapping on the ‘Create goal’ button.
You see the error message “Sorry, your accounts are not supported to create goals” as soon as you take one of the actions above. You don’t know what’s happening.
This is an expected behaviour. Unfortunately, there are certain account types that you can not link a goal with.
Did you know
Goals are being tracked based on the account balance.
The idea of the goals feature is to help users save some money for a purpose.
The goals feature is not designed to help reduce debt directly. Therefore it doesn’t allow users to create goals with negative balance account types (such as credit card, loan, or mortgage).
You can only link one account to one goal. If you have already linked all eligible accounts to your goals, you will not be able to create more goals with your bank accounts.
Certain manual accounts are eligible to create goals.
Here are a few tips to help you resolve your issue:
1. Have you checked the account type?
Go to the Portfolio screen > Accounts tab.
Navigate to the Account details screen of the account you want to create a goal..
Open Account settings screen > Account type (Underneath the account name & logo)
Check the account type
If your account type is one of the negative balance types, or is an investment type, unfortunately you can’t use that account to create goals.
2. Do you have other accounts to create goals?
If you have other accounts, and they are eligible to create goals, try to use them for your goals.
Still having a problem? Here are some options:
Option 1: If you really want to use the Goals feature to track your investment or track your debt deduction. You can use the manual account for this purpose.
You can create goals for your purpose and track your goal progress
You have to create manual accounts, and make sure the account types are bank account or savings
You have to manually update your account balance, then track your goal progress based on the manual account balance
Option 2: If you want to reduce debt, create a goal with a savings account that is used to pay off the debt
This helps you to track your debt deduction plan
This is not an ideal way and not really practical as normally the savings interest rate is always less than the borrowing interest rate so you usually put your money in the debt accounts.
Need more help? Raise a ticket
If you think the ability to use the goals feature to track your debt deduction plan is very important for you and other users. Please let us know.
We’d love to hear constructive feedback and suggestions. Once we get your feature request, we will add it to our product backlog for consideration.