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My Bills have stopped tracking transactions
My Bills have stopped tracking transactions
Updated over 10 months ago

This is what happened!

  • You’ve set up some bills, and they have previously been tracked, with no issues

  • You notice overdue bills on the bills widget or inside the list of bills

  • You confirmed bill(s) have been paid because you can see the transaction in your transaction list

  • Bills should not be overdue and should have been marked as paid

Did you know

  • Our bills feature is designed to identify transactions that match the bills you have set up. It searches for similar transactions but is limited to the account you originally set up the bill on.

  • To identify similar transactions, we utilize two pieces of information: the description provided by the bank and/or the merchant we have identified. By analysing these two factors, our system can accurately identify transactions that match the bill you have set up.

Here are a few tips to help you resolve your issue:

1. Have you switched the account used to pay the bill?

If you confirm that you have switched the account used to pay a bill, you will need to take the following steps:

  • Delete the existing bill from your PFM app.

  • Create a new bill in your PFM app that corresponds to the same transaction, but this time associated with the new account you are using to pay it.

  • This will allow you to continue tracking the payment of the bill from the correct account within your PFM app.

2. Have you switched the payment method used to pay the bill?

Sometimes, the payment method has changed, such as switching from direct debit to bpay. This can often result in a significant change to the payment description. If you confirm that the payment method for your bill has changed, you will need to take the following steps:

  • Delete the existing bill from your PFM app.

  • Create a new bill in your PFM app that corresponds to the same transaction, but this time associated with the new account you are using to pay it.

  • This will allow you to continue tracking the payment of the bill from the correct account within your PFM app.

We are currently developing a solution to address the scenarios above. It is expected to be released in April 2023 for iOS and in June 2023 for Android.

Need more help? Raise a ticket

Please submit a support ticket to our helpful support staff if you believe there is a genuine issue. We'll try to return as soon as possible.

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