Each Bank (Data Holder) journey commenced on varying schedules, as determined by the ACCC. We have listed the help centre contact details and webpages for the top CDR Providers for your reference below. If your provider is not listed below you can search for their Open banking help pages online.
Non‑major banks will now be required to commence sharing of joint account data from 1 October 2022, please contact your bank directly if your joint account is not available to select.
Review your financial institutions current available accounts and constraints for Open Banking Open Banking.
Contact your bank:
Data Sharing Arrangements using Open Banking are based on consumer consent with Accredited Data Recipients (Frollo). As a Data Recipient Frollo receives direct bank APIs for Products, Accounts, and Transactions, this means we are unable to provide access to accounts that your bank has not yet enabled for Open Banking.
Please read your bank’s CDR Policy which will detail eligibility for data sharing for customers, accounts and the type of data shared. If you cannot resolve your issue from the documentation please contact your bank's support team for further advice.
ANZ | ANZ App or Internet Banking help can be found here Internet Banking for Business help can be found here Contact ANZ on 13 13 14 | |
Bankwest | Feedback or complaints form Customer Help Centre 13 17 19 | |
Bank of Melbourne | Intenet Banking help can be found here Contact BOM Support on 13 22 66 Feedback or complaints eforms.bom | |
Bank of Queensland | Make a compliant here Contact BOQ Support on 1300 55 72 72 | |
Bank SA | Feedback or complaints eforms.banksa Contact Bank SA Support on 13 13 76 | |
Beyond Bank | Telephone: 13 25 85 Email: [email protected] | |
Commbank | Make a complaint here or call 1800 805 605 Contact Commbank support on 13 2221 Contact Commbiz support on 13 2339 | |
HSBC | App or Internet Banking help can be found here Contact HSBC Support on 1300 308 188 Open Banking help | |
ING | Contact ING Support [email protected] ING customer care: Phone: 133 464 Email: [email protected] | |
NAB | App or Internet Banking help can be found here NAB Contact centre on 13 22 65 | |
P&N Bank | App or Internet Banking help can be found here For bcu customers, by calling us on 1300 228 228 or emailing us at any time at [email protected]. For P&N Bank customers by calling us on 13 25 77 or emailing us at any time at [email protected]. | |
Macquarie Bank | Contact on 1800 806 310 Email: [email protected]. | |
St. George | Internet Banking help can be found here Contact St. George Support on 13 33 30 Feedback or complaints eforms.stgeorge | |
Suncorp | Internet Banking help can be found here Online enquiry here Contact Suncorp Support on 13 11 55 | |
Virgin Money | Internet Banking help can be found here Phone: our Customer Care Team on 13 81 51 Email: [email protected] | |
Westpac | Contact Westpac on 132 032 Email: [email protected] |
CDR Complaints Process
If you think a Data Holder (Bank) has mishandled your Consumer Data Right (CDR) data, breached your privacy, or has prevented you from sharing your data with an Accredited Data Recipient (Frollo) you should complain to them first, before you lodge your complaint with the OAIC or a recognised external dispute resolution scheme.
Check the business’ CDR policy, and links above for popular providers, or search your provider's website, which must explain how a consumer can make a complaint.
You can lodge a dispute with the Australian Financial Complaints Authority (AFCA).
They provide a fair and independent, free complaint resolution service:
Website: http://www.afca.org.au
Email: [email protected]
Phone: 1800 931 678 (free call) Address: GPO Box 3, Melbourne, VIC, 3001
If your complaint is about your privacy or how we handle your CDR data, you can also contact the Office of the Australian Information Commissioner:
Website: http://www.oaic.gov.au
Phone: 1300 363 992
Address: GPO Box 5218, Sydney NSW 2001