Introducing Social Logins

A: This update introduces new login options! You can now log in using your email or social accounts for faster and more flexible access to your Frollo.

A: No, you’ll continue using the same Frollo account. You’ll simply have more ways to log in, including with your Google account, Apple ID and Facebook email. BUT, the email you registered with Frollo should match with any of these social accounts.

A: Of course. Just use your existing credentials to log in to the new Frollo app when it's available.

Tips: You may want to reset your password before the new app is released, just in case you may forget it. (But don't worry, if you don't reset now, you will still be able to reset it in the new app, as long as you remember your email)

A: Once you update your app to the latest version, you’ll see the option to log in with social accounts (Google, Apple and Facebook). Simply select ‘Login with Google’ or ‘Login with Apple’ or ‘Login with Facebook’ and sign in using your social account credentials.

Remember, the email you registered with Frollo must be matched with any of these social accounts. Otherwise, it will create a brand new user, and you will end up having 2 accounts at Frollo.

A: Yes, after updating to the new version of the app, you will need to log in again (just once), using your existing credentials.

A: Absolutely! You can still log in with your email, and now you also have the option to log in with your social account if it's linked to the same email address.

A: If you forget your password, you can easily reset it directly from the login screen by following the "Forgot Password?" link.

Note: You'll need to use the email you registered with Frollo to reset your password.

A: Yes! You can now use your Frollo account across both the app and the web with social logins and email login.

A: If you’re having trouble logging in, try reinstalling the app or resetting your password. If the issue persists, reach out to our support team here and we’ll be happy to assist you.

A: Yes, if your existing Frollo account's email is exactly the same as one of your social accounts (you can only choose one social account)

A: No, if your existing Frollo account's email is different from your social accounts at this point in time. In future, we will consider giving users a way to switch to use social accounts from existing email.

A: No, your login experience will be the same whether you’re using the Frollo app or the web platform. You can log in with social accounts or email across both.

A: No, you only need to log in again after the first update to the new version. After that, you should remain logged in until you log out manually or uninstall the app.

A: No, this update will not cause any loss of data. All your account information will remain the same: Your data sharing & consents, your accounts and transactions, your budgets, bills and goals, your personalisation and recategorisation including custom categories stay the same.

A: This doesn't change. To log out of your Frollo account, go to the Settings of the app or web platform and select Log Out. You’ll need to log in again to access your account.

A: Yes! Logging in with social accounts are secure, and your credentials are never stored by Frollo. On the other hand, your data is with Frollo and will never be shared to anyone, including the social platforms.

A: Yes, if you have 2FA enabled on your social accounts (for example with Google), it will work seamlessly when you log in using Google. Frollo currently does not support 2FA (but we may add it in the future).

A: Ensure that you’ve updated to the latest version of the app (iOS 3.29.0 or Android 2.33.0). If you still don’t see the options, try deleting the cache and reinstalling it fresh from AppStore or Google Play store.

A: Yes, if you registered with Frollo before July 2020 - AND - you have not verified your email.

A: No, if you registered with Frollo after July 2020 - OR - you have already verified your email.

A: You will still be able to use all of your Frollo accounts.

A: You will not be able to access the Frollo app from the version iOS 3.29.0 or Android 2.33.0 onward. So be aware of this. We highly recommend you to remember your email and if you need to, please reset your password before the new version releases.

A: If you use the same email address you registered with Frollo on your social account, and you use the correct social account that is associated with your email address, Frollo will merge your email and your social account into one, and you can use either your email or your social account to login. Your data is retained in the system.

But if you use a different email address on your social account (or if you select a different social option), Frollo will not be able to merge your email and your social account, therefore you don't see any data after you 'Sign in with a social account'. You just need to simply login with your email & password to access your data again.

A: Unfortunately, if you are an existing user, who registered Frollo with an email address, accessing your inbox is crucial to reset your Frollo account password.

Tips: Did you know you can update your Frollo email in the Frollo app? You should do this before we release the new version of the app. Simply go to your profile in the Frollo app, update your email and verify the new email. Make sure you can access your new email inbox (so that you can verify the change). When done, your Frollo account will be associated with the new email, and if you forget password, you can always reset it.

A: This is highly a scenario when you are using this setting on your Apple id: 'Hide My Email'.

By using this setting, Apple is sending Frollo a masked email address rather than your real email. Therefore, the Frollo system is unable to match your Apple account with your Frollo account.

To be able to use your Apple id logging in your existing Frollo account, both email of your Apple id and your Frollo account have to be exactly the same. You may want to turn off your Apple id setting for 'Hide My Email' for this purpose.

A: This is highly a scenario when you are using this setting on your Apple id: 'Hide My Email'.

By using this setting, Apple is sending Frollo a masked email address rather than your real email.

You can find the masked email on your Apple id settings.

When raising a ticket with Frollo, you have to provide this masked email to our support team so that we can identify you in the system.