This is what happened!
When prompted to Select a provider to link you were presented with a list of banks and financial institutions.
Starting with Popular providers you can scroll down through All providers or type for the first few letters to display your provider.
Unfortunately, you could not find the bank in the list we have provided
Here are a few tips to help you resolve your issue:
Have you considered alternative search options, such as using a different name or abbreviated form of your bank?
For instance, instead of searching for "Commonwealth Bank," have you tried searching for its abbreviated form, such as "Comm”?
Have you searched the ACCC website to see if your bank is available via Open Banking (CDR).
Use the following link to search for your bank Find a Provider
If you find your bank here please raise a ticket with our support team
Still having a problem? Here are some options:
Option 1: You can add the accounts manually if they are not listed.
Pro - Start tracking the account today
Con - You will need to update the account manually with every account change. This will include updating balances every-time there is a change
Option 2: If your bank isn’t listed yet by Consumer Data Right (see link above) Contact your bank
Pro - Get info direct from your bank
Con - This can take 1-6 months to get onto our platform as the bank will need to pass registration and testing of their product type.
If your issue is still not resolved
According to our analysis, this is a bank-related problem that cannot be fixed at our end.
To learn more about the problem you are having, kindly get in touch with your bank's support staff. Below is a selection of well-known banking providers along with links to their contact information and support materials.
The following message can be sent to the bank to bring the problem to their attention and get it resolved.
Contact your bank with the message below:
"I'm attempting to grant access to my financial information by confirming my consent to share CDR data. However, despite numerous attempts, my CONSENT request keeps failing and the error is at your end. Please conduct an investigation.”
We highly suggest you include screenshots of your error when writing to your banking provider to assist in their investigation.
Raise a ticket for further support
Whilst we may not be able to help you with the problem you are experiencing, we can help you direct the problem to your bank and provide details to share with them to help get this resolved.