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Pixel devices showing black screen - Android app
Pixel devices showing black screen - Android app

You are opening the app and it showing the black screen.

Updated over a month ago

This is what happened!

  • You are using a Pixel device

  • You are opening the Frollo app

  • You've passed the biometric challenge step

  • You are seeing the black screen and you are unable to see other screens

Did you know?

  • This issue affects specific Pixel models.

  • It may occur after updating your operating system (e.g., Android 14 to Android 15).

  • While this is beyond our control, we're doing our best to assist you.

  • We believe the issue is caused by a missing fingerprint after the OS update.

  • The best way to resolve this is to recover the fingerprint on your Google Pixel device.

How to resolve the black screen issue on Google Pixel devices

Steps to recover the fingerprint in Google pixel device -

  1. Open the Settings app.

  2. Navigate: Security & privacy .

  3. Enter the current PIN, password, or pattern.

  4. Tap Fingerprint Unlock

  5. Perform one of the following:

    1. Remove Fingerprint(s)

      • Tap the Delete icon to the far right of the fingerprint you wish to remove.

      • Tap Delete.

    2. Tap Add fingerprint.

      • Up to 5 fingerprints can be registered on the device.

      • Using the on-screen prompts as a guide, lightly tap the fingerprint sensor on the screen of your device multiple times to scan your fingerprint.

      • Tap ‘Done’ if finished or ‘Add fingerprint’ to continue adding fingerprints.

  6. Logout the Frollo app & Login again with the new fingerprint.

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