Occasionally, our secure connection to your bank can get lost, this means Frollo will be unable to sync your transactions. This can occur because of a token expiry or issue with either our aggregator or the CDR framework.


Don’t unlink your account.


Options to resolve:


Option 1: Pull-to-Refresh. Go to your Accounts tab, go into the provider account you wish to refresh (you'll be able to see the account transactions) then pull to refresh, and wait for the spinning wheel to finish updating your data pull.


Option 2: Raise a ticket to the Frollo Support team and we'll investigate the issue for you.