Occasionally, our secure connection to your bank can get lost, this means Frollo will be unable to sync your transactions. This can occur because of a token expiry or issue with either our aggregator or the CDR framework.


Don’t unlink your account.


Options to resolve:


Option 1: Pull-to-Refresh. Go to your Accounts tab, pull to refresh, and wait for the spinning wheel to finish updating your data pull.


Option 2: Raise a ticket to the Frollo Support team and we'll investigate the issue for you.