User account
To use the Money Partner app, you need to have a registered user account that links with your personal data and financial information. Your user account is secured by password and registered email address.
Delete a user account
You can delete a user account at any time, in the app. Deleting your user account will remove any active consents (shared data) and you will receive confirmation emails to your registered address to confirm account deletion and data deletion.
1. Things to consider before you delete your user account
Once your user account is deleted, you won’t be able to log in to the app using the same credentials.
All your data will be deleted, including your personalised data such as transaction categorisations, manual transactions, manual assets and liabilities, your net worth, your financial passport, bills, budget progresses, goal progresses, and so on.
You will not be able to receive spend-insights messages for your spending.
You will not be able to download your data to csv or excel once you have deleted your account.
We will not be able to assist you on seeing where money is going and on your financial well-being.
2. What happens after you delete your registered user account
Your data is deleted immediately and permanently removed from our system.
The delete action will remove your access to the app and you will be taken to the sign-in page.
NOTE: Deleting the app doesn’t mean deletion of your user account.
If you delete the app, but you don’t delete your user account, your data is still in our system.
Please make sure that you delete your user account completely by following the steps below.
If you still want to delete your account, you can follow these steps:
1. Go to the app Settings
The app Settings function can be accessed via the Dashboard. Tap on the cog-gear icon at top right of the screen.
When you open the app Settings screen, you should see some information such as Help & Legal or App Settings or Account Ownership.
2. Go to the Delete Account item under Account Ownership
When tap on the item of Delete Account, it takes you to the Delete Account screen where you can
perform deleting your user account.
The app will ask you some questions to ensure you really want to delete your user account.
3. Confirm deleting your user account
Once you understand ‘What happens once you delete your user account’ and answer the survey question, and you confirm ‘Delete your account’, the system will immediately delete your account along with the data, you will be immediately taken out of the app.
Need some help? Raise a ticket
Please submit a support ticket to our helpful support staff if you cannot access your Frollo registered account to delete your profile and all shared data. We'll try to return as soon as possible.